1. Recall Total Information Management Pte Limited (‘Recall Singapore’) provides information management solutions including secure storage, digitisation, retrieval and destruction of information in multiple media formats

2. By continuing to use the services of Recall Singapore, You agree that you have read, understood and accept Recall Singapore’s collection use and disclosure of your personal data as described in this Policy.

Information we may collect from you

3.  Recall Singapore may collect personal data:

  • From information you provide to Recall Singapore in relation to the provision of any services from Recall Singapore to you or your company. For example, if you request access to our web services or access to our premises to conduct an audit our services.
  • In reports on usage by you or your company of Recall Singapore services.
  • In information derived from cookies (small text files which uniquely identify your browser) where you visit a website or use any application created by or on behalf of the Recall Singapore.
  • Information you provide to us through our Customer Experience, customer surveys or visits by our representatives from time to time.
  • Any information provided to us by, or that we have collected on behalf of, customers that have outsourced a business process function to us.
  • When you apply for employment with Recall Singapore.

Use and disclosure of personal data collected

4. You agree that Recall Singapore may use your personal data where permitted by applicable law and for the following purposes:

  • To provide our services to customers, including fulfilling audit requirements, performing credit checks and managing billing and debt recovery.
  • To report to regulatory agencies and to provide analysis.
  • To provide you with information about Recall services which may be of interest you.
  • To carry out your instructions or to respond to enquiries.
  • To comply with any obligations or arrangements for using or disclosing data that applies to any member of the Recall Group due to applicable laws, regulations or industry codes.
  • For internal management of the services being provided to you.
  • For other purposes as reasonably required to provide services to you.

5.  You agree that Recall Singapore may disclose your personal data where permitted by applicable law and for the following purposes:

  • If we are under a legal obligation to disclose;
  • To enforce our agreed terms and conditions or other agreements;
  • To protect the rights, property, security or safety of Recall Singapore members, customers, premises, or personnel (including exchanging information with other organisations in emergencies, or for fraud protection or credit risk reduction).
  • To third parties with whom we have contracted to provide services to us (such as retrieval or delivery services) or within the Recall Group for any of the purposes described above. Where Recall Singapore discloses your personal data to third parties we shall ensure that such data is used only to provide services to Recall Singapore.


Data Security

6. We maintain stringent security measures to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activities to protect personal data in Recall Singapore’s possession or under Recall Singapore’s control.

7. Security is our top priority. Recall Singapore will strive at all times to ensure that your personal data is protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.

8.      Recall Singapore requires these data protection standards to be observed by external parties who provide services to Recall Singapore and/or to whom we disclose your personal data.


9.      All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that Recall Singapore will comply with all statutory and regulatory requirements in Singapore concerning the retention of personally identifiable information.

Access to and correction of personal data

10.    We will provide access to your personal data if you send a request to the Data Protection Officer whose contact details are listed below. We will also correct, amend or update your personal data if you inform us that it requires correcting, amending or updating. To access your personal data or to request a correction, please contact:

Recall Total Information Management (Pte) Ltd

28 Quality Road, Singapore 618828

Attn: Ms Daphne Lim (DPO)

Transfer of personal data

11.     Recall Singapore may transfer and/or share personal data to Recall affiliates only upon the consent of the authorised individual(s) and shall take all steps as required by mandatory Singapore law in connection with any transfer of such data overseas.

Changes to this Policy

12.    Recall Singapore may, in its sole discretion, update or modify this Policy at any time by posting the most recent version of the policy on our website. Your continued use of our services will indicate your acceptance of any changes to the Policy. We encourage you to refer back to this page and especially prior to providing us with any personal data.